Missing driver on Windows 2016


For those using Windows Server 2016 on Nutanix AHV, the device manager shows a non-functioning device called “HID Button over Interrupt Driver”. This is apparently an issue with Windows (details in this thread: https://bugzilla.redhat.com/show_bug.cgi?id=1377155).

Windows 2016 device manager

NOTE: The non-recognized PCI device you see on above screenshot is a Baloon device. Install latest Nutanix Guest Tools (NGT). The NGT installer will install proper drivers.

The workaround is to go to Device Manager -> Right click HID Button over Interrupt Driver -> Click Update Driver Software…, Click “Browse my computer for driver software”, Click “Let me pick from a list of device drivers on my computer”, Select “Generic Bus” and click Next. Click Close and the device should now be operating fine.”

Update driver Windows 2016 device manager

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Artur Krzywdzinski

Artur is Consulting Architect at Nutanix. He has been using, designing and deploying VMware based solutions since 2005 and Microsoft since 2012. He specialize in designing and implementing private and hybrid cloud solution based on VMware and Microsoft software stacks, datacenter migrations and transformation, disaster avoidance. Artur holds VMware Certified Design Expert certification (VCDX #077).

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